Manager, Product Support Operations

Required

• 6+ years of experience in operations management or product support, with a focus on creator and user experiences
• 2+ years of experience managing and developing people
• Experience developing processes that improve operational efficiency at scale
• Strong data skills, with experience using metrics to lead decision-making
• Strong program management skills and experience leading projects at scale
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically Product, Engineering, international and BPO workforces
• Bachelor’s degree in business, operations, or a related field, or equivalent experience
• Versatile: Comfortable across technologies and approaches, and creative and strategic with hard problems.
• Analytical: Energized by large, ambiguous problems, and disciplined about measuring both problems and solutions.
• User-oriented: You start with the needs of the user, whether a Roblox player, creator, agent, or internal engineer.
• Team-oriented: You lift up your team and peers and leave the organization stronger.
• For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.