Customer Account Specialist

Required

• The role requires a bachelor's degree, preferably in business or minimum of 3-5 years customer service-related experience.
• Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
• Proficient in relevant software, Advanced Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
• Ability to interact with all levels of personnel, customers, and vendor accountability aligned to AbbVie business process.
• Analytical and problem-solving skills with proven ability to conduct a root cause analysis. Able to think analytically and strategically to customer experience and revenue with the ability to make decisions within the scope of responsibility.
• Ability to multitask, prioritize work, effective time management and organizational skills, with a highly proficient level of accuracy.
• Ability to work independently and in a team environment.
• Retain and apply business knowledge to be resourceful for efficiency aligned with operating procedures.
• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.