The Customer Onboarding Manager owns every new customer's path from the first handoff by our GTM (Go-To-Market) team to the day the customer is live in production. Your job is to make that path shorter, more predictable, and easier for the customer.

Today, the slowest part of a deal comes after the first sales conversation. Customers need internal approvals before a POC (Proof of Concept) can start: security questionnaires, compliance reviews, infrastructure and architecture questions, and procurement steps. Most of the delay sits on the customer's side, and some sits on ours. You will close both gaps.

You join the customer from the first call, build a shared onboarding plan, and track every open item until it is done. You chase approvals on the customer's side and pull in the right people on ours: GTM, TPM (Technical Project Management), Security, Compliance, and Infrastructure. You do not answer deep technical questions yourself; you make sure the right expert answers them on time.

End-to-End Onboarding Ownership

Take the handoff from GTM and join customer calls from the start of each engagement.

Build a shared onboarding plan with each customer covering security review, compliance review, infrastructure questions, procurement, POC, and production go-live.

Own the timeline, open items, and next steps for several customer onboardings at the same time.

Keep the customer and internal teams aligned on what is done, what is blocked, and who owns each next step.

Customer-Side Approvals

Map each customer's internal approval path early: who signs off on security, compliance, architecture, legal, and procurement.

Follow up consistently with customer stakeholders to keep approvals moving.

Help customers get what their reviewers need, such as completed questionnaires, compliance evidence, and architecture documents.

Customer Onboarding Manager

Responsibilities

Qualification

Required

Preferred

Company

Tessera Labs

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