Alarm.com Customer Success Operations Associate at Alarm.com supporting supply chain fulfillment activities to enhance customer experience. Responsibilities include order and return management, data entry, and cross-department communication.
Responsibilities
Order Management: Ensuring orders are assessed, processed accurately and timely to align between partner needs and inventory availability.
Support Return Material Authorizations (RMA’s) processes and related tasks.
Resolve discrepancies (orders, RMAs, invoices); collaborate with necessary departments as needed.
Communicate with internal teams effectively, including Supply Chain, Technical Support, Sales, Billing, Finance & Product Management.
Remain informed and collaborative throughout product roadmap transitions (new product launch; old product ending its sale; major feature updates) to ensure cohesive customer experience.
Assist with data entry, maintenance, accuracy, validation, and reporting as needed.
Identify and communicate workflow issues or areas for process improvement.
Help maintain and refine process documentation and standard operating procedures (SOPs).
Provide secondary support for team members responsible for data management work, with opportunity to take on broader responsibilities over time based on business needs.
Support ad-hoc team projects and operational tasks.
Qualification
Comfortable working with systemsWHY WORK FOR ALARMCollaborate with outstanding peopleMake an immediate impactGain well rounded experienceCommunity and Camaraderie
Required
1–3 years of experience in order management, customer support, operations, or a similar administrative role
Critical attention to detail and accuracy with a strong commitment to meeting deadlines.
“Attack work” mentality! Self-starter who can operate independently and troubleshoot.
Comfortable working with systems, spreadsheets, and recurring process-driven tasks
Excellent verbal and written communication skills. Can represent Supply Chain in a positive light, both virtually and in person, amongst various stakeholders.
“Fill the Coffee Pot” mentality! Bring a positive attitude to the workplace, remain flexible, and demonstrate a willingness to help your teammates out when in need.
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM?
Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
