xAI Safety Trainer creates and facilitates fintech-focused training programs ensuring compliance with financial regulations. Leads onboarding and designs instructional materials to improve organizational adherence and safety.
Responsibilities
Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on fintech products, payment systems, and financial software
Translate evolving financial regulations (e.g., AML/KYC, credit risk standards) into clear training modules to ensure organizational adherence and safety
Lead the end-to-end onboarding for new hires, (including Customer service agents, Dispute Analyst, Fraud Monitoring and Risk Operations analysts) equipping them with the technical and soft skills needed for the fintech landscape
Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content
Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs
Design scenario-based training on empathetic customer interactions (voice, chat, email), complex troubleshooting of accounts/transactions/cards/disputes, thorough CRM/ticketing documentation, proactive flagging to Product/Risk/Compliance teams, and achievement of key metrics (AHT, FCR, CSAT) in high-pressure fintech environments
Qualification
Fintech Domain Knowledge
Required
Bachelor’s degree in education or instructional design; OR 3+ years of experience with technical training/mentoring in a corporate, financial, or fintech environment
Preferred
Expertise in designing and scaling agent training programs, including content development
Fintech Domain Knowledge: Deep understanding of digital payments, blockchain, credit analysis, or banking software
Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners.
Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate
Strong data analytics skills to determine learning requirements
Excellent project and program management capabilities with a track record of cross-functional collaboration
Experience leveraging AI tools and technologies to enhance training management and operational efficiency
Track record of building cross-functional safety training programs in partnership with Customer Support, Fraud, and Compliance stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety
