CX Learning & Development Manager

Required

• 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
• Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
• Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
• Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
• Experience building learning metrics and using data to improve program effectiveness.
• Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
• Proven project management skills; can own a program from scoping through launch and iteration.
• Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.