Flip Senior Client Success Manager at Flip driving measurable outcomes for healthcare customers throughout the customer lifecycle. Leads implementations, builds relationships, and configures healthcare call flows.
Responsibilities
Lead prospect evaluations and implementations for health systems, provider groups, and clinics across the full customer lifecycle, and partner with sales to accelerate go-lives.
Build trust-based relationships with operations, patient access, revenue cycle, and IT stakeholders, and expand your network inside each account. Meet customers in person across the Nashville healthcare community.
Configure the product for healthcare call flows such as scheduling, referrals, prescription refills, billing questions, and after-hours triage handoffs, and troubleshoot as volumes grow.
Become a product and domain expert quickly, and advise customers on how to improve automation rates, patient experience, and staff workload.
Use data to show ROI, such as calls automated, hold times reduced, and front-desk hours saved.
Bring customer feedback to Product and shape the healthcare roadmap.
Work with Marketing on customer stories and help build a healthcare customer community.
Coach and scale the Customer Success team. This role is an individual contributor for roughly the first six months.
What you'll bring
5+ years leading a customer success function at a B2B software company, ideally in healthtech or health IT.
Startup experience scaling customer success from roughly 10 to hundreds of clients.
Familiarity with EHR and practice management integrations (for example Epic and athenahealth) and with standards such as HL7, FHIR, and HIPAA.
Qualification
We're internationalWe’ve raised $30M+ to date
Required
5+ years leading a customer success function at a B2B software company
Experience ideally in healthtech or health IT
Startup experience scaling customer success from roughly 10 to hundreds of clients
Familiarity with EHR and practice management integrations
Understanding of payer and provider dynamics and healthcare compliance
Preferred
We're international, spanning the US, UK, and Canada
We’ve raised $30M+ to date, including our recent $20M Series A — backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
This role can sit within either our Retail or Healthcare vertical, which will be determined at offer stage, both teams follow the same interview loop
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year
Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.
