Anthropic The Learning & Education Specialist at Anthropic owns and evolves onboarding and continuing education programs for the Product Support team. This role also partners on release enablement and internal knowledge management strategies.
Responsibilities
The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives (such as "booster" trainings on complex topics or areas needing reinforcement), and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy, ensuring our team has the expertise to handle any question that comes their way.
Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes
Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness
Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features
Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise
Build feedback loops to understand where the team needs additional support or training
You might be a good fit if you:
Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
Demonstrate a data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness
Possess strong communication skills with the ability to distill complex technical concepts into engaging learning experiences
Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams
Are proactive and solutions-oriented, with excellent program management abilities
Qualification
Comfortable working in a smallPassion for AI technology
Required
4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
Data-driven approach using metrics and insights to improve programs
Strong communication skills to distill complex technical concepts
Cross-functional collaboration experience with Product, Engineering, and Support teams
Proactive and solutions-oriented with excellent program management abilities
Comfortable working in a small, growing team
Ability to adapt quickly to evolving products and priorities
Passion for AI technology
Preferred
Background in instructional design or adult learning principles
Experience scaling or evolving onboarding programs
