Klaviyo Lead Technical Project Manager at Klaviyo responsible for delivering complex GTM systems programs including CPQ replacement and AI-enabled workflows. Manages cross-functional dependencies and drives technical decisions.
Responsibilities
As Lead Technical Project Manager, you own delivery of our highest-impact, highest-complexity GTM systems programs from intake through hypercare. Think CPQ replacement, quote-to-cash changes, customer success and support platform upgrades, and AI-enabled workflows that cut across Sales, Customer Success, Services, Finance, and Internal Audit. You turn ambiguous business goals into clear plans, sequence work across many teams shipping into the same core systems, and keep leadership informed with an honest view of commitments, risks, and progress.
You'll work hands-on with business systems analysts, developers, architects, vendors, and finance and audit partners, and you'll regularly present to senior and executive leadership. You use AI yourself to run programs faster and better, and you help bring it into the way our teams work.
How you'll make an impact
Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from discovery through launch and hypercare.
Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engineering, including teams that don't report to you.
Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations, and make sure decisions are documented and defensible.
Deliver with controls built in: partner with Finance, Internal Audit, and Security on revenue-impacting systems work (SOX/ITGC, access, change management, audit traceability) so controls are designed in, tested, and evidenced.
Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews, and hold partners to commitments.
Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status reporting, testing, and documentation.
Build the operating model: establish intake, planning, release management, and reporting practices that hold up as the portfolio grows, and mentor teammates on program craft.
Communicate with clarity: give GTM Systems, GTM, Finance, and executive leaders a crisp view of scope, timeline, cost, risk, and decisions needed, in the room and in writing.
What makes you a great fit
Qualification
Experience with customer successFamiliarity with SOX ITGCPMPWhy this role matters at Klaviyo
Required
8+ years of experience delivering complex SaaS GTM and revenue systems programs
Preferred
Experience with CPQ implementations or replacements, quote-to-cash redesign, or billing/ERP integrations (for example NetSuite).
Experience with customer success, support, or services platforms (for example Gainsight, Zendesk, Certinia) and contracting tools (for example Ironclad).
Familiarity with SOX ITGC, revenue controls, or SOC reporting for vendor-hosted systems.
Experience standing up release management or CI/CD for a Salesforce org.
Exposure to agentic AI frameworks or MCP-based integrations in a business systems setting.
PMP, Salesforce, or similar certifications (or equivalent demonstrated experience).
Prior experience at a high-growth software or AI company.
