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ReacherPosted Nov 5, 2026
Customer Success Manager, Pro (China)
Remotefull timeRemotemidH1B: no
Reacher Customer Success Manager at Reacher managing Pro package clients in China. Responsible for onboarding, retention, growth, and acting as main client contact.
Responsibilities
- We're hiring another Customer Success Manager to own a book of business across our Pro package clients. You'll be the main point of contact for your accounts from onboarding through renewal, responsible for adoption, retention, and growth. This is a high-ownership role, so you'll touch everything from day-one onboarding to churn saves to surfacing product gaps back to the team.
- Own onboarding for new subscribers, getting accounts to first value fast (creator search, outreach setup, Spark Codes, GMV tracking, campaigns) and running a structured onboarding sequence over the first 60 days
- Manage a portfolio of brand and agency accounts, running regular check-ins and walkthroughs to drive adoption and expansion
- Monitor account health and act on churn signals before they become cancellations, including win-back and retention outreach on at-risk accounts
- Run failed payment recovery and billing follow-up to protect MRR
- Pull and interpret usage and subscription data to prioritize where to spend your time, and report on your book's health
- Capture customer feedback and feature requests, turn them into clear product asks, and track them through to resolution
Qualification
Comfortable managing clientsAgency background
Required
- 3+ years of experience in customer success, account management, or client-facing role
- Hands-on knowledge of TikTok Shop including strategy, affiliate programs, and automation tools
- Strong communicator able to build rapport and maintain trust
- Comfortable managing clients
- Highly organized with bias toward follow-through and accountability
- Ability to thrive in fast-paced startup environments
Preferred
Company
Reacher
View company pageSource: ashby
Active within the past hour
Remote-friendly