Director of Operations (Product, Engineering & Technical Solutions) at Alloy · LumiJobs

Responsibilities

Alloy is where you belong!
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong.
See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.
Check out our investors and read more about us here.
Product, Engineering, and Technical Solutions (PETS) make up two-thirds of Alloy and own the products and capabilities that drive outcomes for our clients. As Alloy grows, we keep rethinking how we operate: delivering first-of-their-kind client solutions, building scale and consistency in our core, and leveling up our platform. PETS Operations sits at the center of that work. The team keeps every group focused on high-impact problems, cuts toil out of how we work, and runs the rituals that keep PETS aligned. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. Directors and above attend the office four times a week.
Own how two-thirds of Alloy operates. You'll set the operations strategy for PETS, sit on Alloy's senior leadership team, report to our Chief Product & Operating Officer, and lead a team of Operations Managers and an Applied AI Engineer.
Set the operations strategy for Product, Engineering, and Technical Solutions. Choose the priorities, say what we will not do, and hold the organization accountable for delivering.
Build the measurement that shows where effort goes across PETS, starting with cost to serve by client segment, and turn it into decisions and points of view for the executive team and board.
Cut the overhead of running PETS so Alloy grows without scaling headcount linearly. Set automation goals and make the build-vs-buy calls on the tooling that gets us there.
Redesign core processes, from triage and feature requests to delivery, launches, and product feedback loops, to raise client satisfaction and remove internal overhead.
Run PETS operating cadences, including quarterly roadmap planning, annual planning, and All Hands, and decide which ones to keep, change, or cut.

Director of Operations (Product, Engineering & Technical Solutions)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Alloy

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