Responsibilities

The Network pillar enables Oscar to build, maintain, and operate a high-quality provider network that members can access with confidence. Accurate, timely, and reliable provider data is foundational to that work: it affects how providers are brought into the network, credentialed, contracted, represented in directories, and made ready to serve members and process claims.
The Director of Product Management, Provider Data Management, will own the product strategy, roadmap, and delivery across the end-to-end provider-data lifecycle. This includes provider ingestion, reconciliation and data pipeline capabilities; credentialing workflows; the path from contract signature to claim-ready status; provider data maintenance; provider data quality; and the reliable distribution of provider data to downstream systems and experiences.
This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency:
The base pay for this role is: $218,592.00 - $286,902.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.
Define and communicate a clear multi-year product vision and strategy for Provider Data Management, aligned to Network business priorities and Oscar’s broader operating strategy.
Own the product portfolio spanning provider ingestion, provider data reconciliation, provider pipeline, credentialing, contract-to-claim-ready workflows, provider-data maintenance, and downstream distribution.
Establish measurable outcomes for provider-data accuracy, time from contract signature to claim readiness, incorrect denials for credentialed entities, downstream configuration issues, and operational efficiency.
Establish clear data governance, ownership, quality standards, lineage, and controls for provider data across its lifecycle.
Lead, coach, and develop a team of Product Managers; establish effective product practices, decision-making forums, and operating rhythms across the portfolio.
Serve as a hands-on product leader: develop and empower the Product Management team while personally leading the portfolio’s most consequential strategic, technical, and cross-functional decisions.
Partner closely with the Director of Network Management and Provider Servicing to translate network strategy, operating policies, frontline needs, and service insights into scalable product capabilities.

Qualification

Ability to set direction amid ambiguityRequired TravelAt OscarPay Transparency

Required

10+ years of product management experience, including ownership of complex, multi-team product areas.
5+ years of people-management experience, including coaching, performance management, and development of Product Managers.
Experience leading strategy and execution for technically complex products with significant data, platform, systems-integration, or operational-workflow components.
Demonstrated ability to define meaningful product and operational metrics, use data to make decisions, and deliver measurable outcomes.
Experience partnering effectively with engineering, data, design, operations, and senior business leaders in a highly cross-functional environment.
Strong communication and stakeholder-management skills, with the ability to explain technical concepts and tradeoffs to varied audiences.
Ability to set direction amid ambiguity, make principled prioritization decisions, and deliver results across interdependent teams.
Experience with provider-facing healthcare products or payer-provider operations.
Familiarity with provider directory management, credentialing, claims processing and disputes, provider onboarding, and/or provider servicing.

Preferred

Experience with provider directory management, credentialing, contracting, claims processing and disputes, provider onboarding, and/or provider servicing, healthcare operations, or another similarly regulated and operationally complex domain.
Experience leading a product portfolio through significant modernization, consolidation, or reliability improvement.
Demonstrated success building scalable operational tools and self-service capabilities that reduce manual work while maintaining appropriate controls.
Experience developing product strategy that contributes to broader company strategy and business performance.
Required Travel:
This is an authentic Oscar Health job opportunity.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Staff User Experience Researcher at Oscar · LumiJobs

Staff User Experience Researcher

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Oscar

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