Problem Solver

Easton, PAfull timeOn Site

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senior

H1B: no

Goatgroup The Problem Solver at Goatgroup manages worldwide distribution by authenticating sneakers, fulfilling orders, and ensuring on-time delivery. Responsibilities include documenting issues, communicating with sellers and buyers, processing returns and orders, and taking accurate photos of sneakers.

Responsibilities

Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment
Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards
Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
Able to take photos quickly and accurately of sneakers
Develop an understanding of GOAT's order statuses to help triage escalated orders
Be able to work in a fast-paced and team environment
We are looking for:
Highly organized with demonstrated attention to detail
Background in dealing directly with customers and suppliers
Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise
A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility