AbbVie Customer Service Representative I at AbbVie supporting the Aesthetics and Consumables department by handling inbound/outbound calls and processing orders. Responsible for resolving inquiries and fostering strong customer relationships.
Responsibilities
Manage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries.
Ability to use critical thinking skills to resolve inquiries to meet service levels.
Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
Deliver an excellent customer experience, while acting in a professional and courteous manner.
The following listed requirements need to be met at a minimum level to be considered for the position:
2-4 years of Customer Service experience, preferably in a Contact Center environment.
Experience working with MS Office.
Attention to detail and ability to multitask.
Effective communication skills.
Associate Degree OR High School Diploma and equivalent relevant experience.
Key AbbVie Competencies:
Positive “all for one” approach to team deliverables and priorities.
Qualification
Experience working with MS OfficeEffective communication skillsSAP experienceCRM experienceSalesforce experience
Required
2-4 years of Customer Service experience, preferably in a Contact Center environment
Experience working with MS Office
Attention to detail and ability to multitask
Effective communication skills
Associate Degree OR High School Diploma and equivalent relevant experience
