Customer Success Manager

Required

• You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change!
• As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams, identifying ways for them to grow with Justworks. Customer Success Managers are both the customer’s voice here at Justworks and also the face of the Justworks brand to our customers. They are focused on finding ways to build trust, stay attuned to their book’s needs, and help catalyze company growth or expansion with our product. Needless to say, Customer Success Managers play a vital role at Justworks, and we are building a world-class team!
• Your Success Profile
• What You Will Work On
• Customer Success Managers as Revenue Drivers and Growth Partners
• Manage and service a dedicated book of business, proactively identifying opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.
• Build and maintain strong relationships with key stakeholders, including administrators and executives, to deeply understand their business objectives and align Justworks' solutions to their evolving needs.
• Drive consistent customer value and satisfaction through regular check-ins, strategic business reviews, and proactive support that anticipates and addresses client challenges before they arise.
• Triage, oversee and/or service customer queries by providing education, routing to the proper internal teams where necessary, and driving solutions with cross-functional partners.
• Champion the Justworks brand and product suite, developing a comprehensive knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers.
• How You Will Do Your Work
• As a Customer Success Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: