Axon Mission Operator II at Axon serving as the trusted technical advisor for complex public safety agencies. This role involves leading technical escalations, guiding deployments, and driving customer adoption of Axon's technology ecosystem.
Responsibilities
This isn't relationship management. It's operational leadership.
As a Mission Operator II, you serve as the trusted technical advisor for complex public safety agencies, helping customers maximize the value of Axon's technology ecosystem throughout the entire customer lifecycle. You don't wait for problems to surface—you anticipate them. You don't simply resolve issues—you create lasting operational improvements.
You combine deep software expertise with knowledge of hardware, networking, cloud technologies, AI, and public safety operations to help agencies modernize how they work. Customers rely on your judgment, technical leadership, and ability to navigate complex challenges while building confidence in both the technology and the partnership.
Mission Operators aren't measured by activity—they're measured by customer trust, operational outcomes, and technology that performs when it matters most. Mission Operators thrive in ambiguity, solve problems others can't, and earn trust through action. They combine technical expertise with operational leadership to help customers achieve outcomes that matter—because when public safety agencies succeed, lives are protected.
Location: On Site with travel
Reports To: Manager or Senior Manager of Mission Engineering
Strategic Customer Partnership
Serve as the primary technical advisor for assigned public safety agencies.
Build trusted relationships with technical, operational, and executive stakeholders.
Conduct regular business and technology reviews focused on operational success.
Develop long-term customer success and technology adoption strategies.
