Riotgames Manager, Insights at Riotgames leads a team delivering user research and insights to inform game development. Oversees research quality, supports team growth, and advises game teams on player-focused design.
Responsibilities
Drive user research efforts on game teams in partnership with production and design leadership on high complexity, ambiguous problem spaces to help direct the experience of our new games, systems, and features.
Construct and perform labs, studies, and surveys - sometimes with novel or complex methodologies - designed to answer business, design, development, and usability questions.
Ensure the quality of research delivered by your direct reports.
Support the RDSI lead in their efforts to improve our broad capabilities in providing insights to game teams.
Support discussions on prioritization of research efforts, balancing the research needs of game teams and the central research team.
Advise game teams in a strategic capacity, helping to inform their game thesis and roadmap for Insights and validation.
Manage and grow more junior and mid-level researchers.
Inform operational best practices and craft standards for user research in RDS.
Share your results with game and RDS leadership in clear, illustrative presentations that drive meaningful impact.
Qualification
Advanced degree in PsychologyBachelor's degree in PsychologyExperience managing other researchersExperience managing vendorsMandarin fluency preferredFor this roleRiot focuses on work/life balanceAt Riot Games
Required
Education background in one of the following categories:
Advanced degree in Psychology, Anthropology, Human-Computer Interaction, Cognitive Science, Human Factors or a related discipline plus 4 years of relevant research experience in game development
Bachelor's degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus 6 years of relevant research experience in game development.
Experience running playtests and usability tests in a variety of paradigms, potentially including moderated testing, unmoderated testing, focused feature-specific testing, holistic and longitudinal testing, and more complex or constrained testing paradigms.
Experience conducting multi-modal audience and/or market research potentially including large scale surveys, moderated research communities, focus groups, and persona/profile generation.
Experience doing qualitative and quantitative data analysis.
Experience managing other researchers.
Experience leading complex projects with multiple collaborators and work streams.
Experience synthesizing and presenting data for maximum impact and understanding.
Preferred
Experience conducting games user research during the early stages of the development lifecycle, particularly incubation, prototype, and pre-production.
Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses).
Experience working on multiple different types of games.
Experience managing vendors.
Mandarin fluency preferred, along with prior experience collaborating with teams in China.
For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.
At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
