OpenAI Product Operations Manager responsible for managing product launch programs and operational systems at OpenAI. This senior IC role involves coordinating cross-functional teams and building tools to scale product operations.
Responsibilities
This Product Operations Manager role is for a senior IC.
Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work.
Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM.
Build the systems to capture, triage, and synthesize user feedback into actionable recommendations.
Lead coordination for high‐impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes.
Build internal tools/automations (code/no‐code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.Contribute to building and scaling the Product Operations function at OpenAI—codifying best practices, raising the quality bar, and mentoring peers.
You might thrive in this role if you:
Are regularly working with agentic AI tools to increase your leverage (e.g. Dots, Codex)
Have an entrepreneurial spirit, bias for action, and high agency; you ship v1s quickly and iterate to quality at scale.
Can build systems/tools (via code / no‐code / AI) to make internal processes simple, fast, and reliable.
Qualification
Experience working closely with Product
Required
Deep experience in Product Operations at scaling tech companies
Experience working closely with Product, Engineering, and cross-functional partners
