Manager, Station Support

Las Vegas, NVfull timeOn Site

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senior

$80k–$100k

H1B: yes

Allegiantair Manager, Station Support at Allegiantair responsible for directing and coordinating customer service and ground operations agents. Oversees training, scheduling, and customer service standards.

Responsibilities

Direct and coordinate duties of cross-utilized Customer Service/Ground Operations agents
Assign employees to specific job functions based on operational needs and seniority
Cover supervisory absences and vacations when needed
Discipline employees under supervisory direction for rule violations
Lead by example, motivate team members, and foster a positive work environment
Coordinate and ensure completion of all required training
Complete ad hoc assignments and required reports as requested by leadership
Process tickets, check baggage, monitor carry-on items, and assign seats
Provide accurate information on flight schedules, boarding procedures, and seating arrangements
Handle denied boarding situations, solicit volunteers, and re-accommodate customers
Issue hotel, meals, and taxi vouchers when appropriate
Assist customers with special needs including boarding assistance

Qualification

High School Diploma/GEDEffective communication skillsAccurately type 30 wpmLeads by example

Required

High School Diploma/GED
Minimum one (1) year of Customer Service experience
Effective communication skills, both verbal and written
Ability to work efficiently under time constraints
Available and willing to work flexible hours including nights, weekends, holidays
Strong computer skills and ability to use general office equipment
Accurately type 30 wpm

Preferred

Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Directs and coordinates duties of cross-utilized Customer Service/Ground Operations agents.
Assigns employees to specific job functions based on operational needs and seniority.
Covers supervisory absences and vacations when needed.
May discipline employees under supervisory direction for violations of company rules.
Leads by example, motivates team members, and fosters a positive work environment.
Coordinates and ensures completion of all required training (new hire, recurrent, supplemental, local).

Company

Allegiantair

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Source: lever

Active within the past hour

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