Senior Operations Manager

Required

• 7+ years of progressive, hands-on operations leadership experience in fleet, rideshare, logistics, or another high-volume service environment.
• 3+ years leading people managers. Including managers accountable for their own site, depot, or facility and large frontline teams (100+ employees).
• A demonstrated track record of developing frontline managers into independent operators who deliver without close supervision.
• Multi-site or multi-facility operating experience, with the judgment to hold distributed locations to a single standard.
• Proven ownership of cost performance against a budget, with strong instincts for balancing growth, efficiency, and quality.
• Measurable results improving an existing operation, throughput, cost, quality, safety, or all four not only running one in steady state.
• Demonstrated experience in a safety-critical operating environment, including incident response and regulatory or labor compliance.
• Data-driven operator with fluency in performance metrics, forecasting, and the tools that inform operational planning and decision-making.
• Experience in high-growth, fast-changing environments, comfortable navigating shifting priorities without losing momentum.
• A hands-on leader who earns credibility through direct involvement and execution, not just oversight. This is a fully onsite leadership role requiring daily engagement with teams and operations.
• Bachelor’s degree, or equivalent experience leading multi-site operations.
• Experience turning around an underperforming site, depot, or market.