Global Head of Professional Services at Ashby · LumiJobs

Responsibilities

As our Global Head of Professional Services, you'll own the strategy, performance, and evolution of Ashby's global Professional Services organization, spanning Implementation, Integrations Consulting, Build Services, and emerging technical and advisory services.
Our Professional Services organization plays a critical role across the customer journey, from helping Sales win complex Enterprise deals to ensuring customers successfully implement Ashby and are positioned for long-term success.
You'll build on a solid foundation while defining what the next generation of Professional Services looks like at Ashby. This includes further differentiating our implementation experiences by customer segment, expanding our paid services offerings, building the operational infrastructure to scale efficiently, and developing a remarkable global team.
This is a senior leadership role with accountability for customer outcomes and the commercial performance of PS. You'll partner closely with leaders across Sales, Customer Success, Product, Engineering, and Revenue Operations. As it stands today, you'll inherit a global team of: 2 directors, 2 managers (actively hiring our third and fourth), 20 Implementation Specialists, 3 Implementation Consultants (responsible for hands to keys build services), and 6 Integrations Consultants.
Define and Execute Our Global Professional Services Strategy
Own the vision and strategy for Professional Services, positioning the function as a competitive advantage for Ashby as we continue scaling upmarket.
Evolve our services offerings to address increasingly complex customer needs, including Enterprise implementation, technical consulting, integration services, hands on build services, and change management.
Further differentiate our High Touch and Strategic implementation motions, balancing scalable, repeatable delivery with the tailored expertise Enterprise customers expect.
Lead and Scale a High-Performing Global Organization
Lead and scale a multidisciplinary, global organization of implementation leaders, technical consultants, and emerging services specialists.
Hire, coach, and develop exceptional directors, managers, and individual contributors, maintaining a consistently high bar for talent, technical expertise, and customer outcomes.
Foster a culture of ownership, intellectual curiosity, continuous improvement, and end-to-end accountability.

Global Head of Professional Services

Responsibilities

Benefits

Company

Ashby

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