Help Desk Analyst II

Long Beach, CAfull timeOn Site

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mid

$65k–$95k

H1B: no

Trueanomalyinc Help Desk Analyst II at True Anomaly provides Tier 1 and Tier 2 support for hardware, software, accounts, access, endpoints, network connectivity, and business applications. The role includes troubleshooting, ticket ownership, and employee onboarding support.

Responsibilities

Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications
Own assigned tickets from intake through resolution, including troubleshooting, employee communication, follow-up, and escalation when needed.
Independently troubleshoot common Windows, macOS, driver, profile, configuration, VPN, Wi-Fi, DNS, DHCP and device connectivity issues
Configure, image, stage, deploy and support Windows and macOS devices in accordance with documented procedures and security requirements
Support employee onboarding by resolving device, account, access and application issues before and during the new hire’s first day
Learn and confidently deliver the company’s onboarding messaging, assisting with onboarding presentations and ensuring new hires receive a clear, consistent introduction to IT
Escalate complex or cross-functional issues with complete documentation of symptoms, impact troubleshooting performed, and relevant diagnostic information
Create and improve knowledge base articles, runbooks and repeatable troubleshooting procedures
Identify recurring issues and recommend practical improvements to reduce repeat tickets

Qualification

4+ years of experience in help deskExperience working a T1–T2 ticket queueTrack record of delivering timelyExperience providing executive support

Required

4+ years of experience in help desk, desktop support, or systems administration in a fast-paced environment
Experience independently resolving endpoint, access, application, and connectivity issues
Demonstrated ability to troubleshoot issues methodically, using structured diagnostic reasoning to identify root causes and implement effective, compliant solutions
Experience working a T1–T2 ticket queue, including triage, resolution, and escalation
Demonstrated ability to support both Windows and macOS endpoints
Experience with general systems administration, including accounts, access, basic networking and core productivity tools
Track record of delivering timely, high-quality support to non-technical users
Ability and willingness to submit for a U.S. security clearance

Preferred

Consistent experience supporting employees in high growth environments
Previous experience helping scale IT operations as an organization grows from hundreds to thousands
Familiarity with identity platforms and devices such as Entra ID, Okta, Intune & Yubikeys
Familiarity with basic networking troubleshooting, including Wi-Fi, VPN, and DNS
Experience supporting departmental applications, permissions, configurations or employee/team workflows
Experience providing executive support
Experience scripting or automating routine tasks
Experience supporting users in a secure or regulated environment

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave

Company

Trueanomalyinc

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Source: greenhouse

Active within the past hour

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WindowsmacOSVPNWi-FiDNSDHCP

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