Fsh Head of Client Delivery at FSH responsible for owning client delivery and outcomes, hiring client strategists, and building delivery playbooks. Work closely with executive leadership and engineering counterparts.
Responsibilities
As the Head of Client Delivery, you'll own both how we deliver for our clients and our client outcomes. From hiring client strategists to building client delivery playbooks, you’ll be responsible for how we keep clients happy at scale. You will work closely with your engineering counterpart to decide where the division of responsibility should optimally fall.
This is a high ownership, high urgency, management role for someone who thrives on execution velocity and is comfortable moving across multiple engagements at once. You'll work closely with the executive leadership team to ensure our business is delivering on our promise.
The right person will assemble a uniquely spiky team and create a culture where Client Strategists are constantly growing and up-leveling.
Source, hire, and mentor Client Strategists
Partner closely with our Head of Client Engineering to define swim lanes
Partner closely with our Platform Engineering and Product teams to identify tooling we should build or buy to support Client Strategist work
Manage big picture relationships with government officials all across the country in every agency
Navigate internal teams and organizational structures to advocate on behalf of FSH and our client stakeholders
Own pre-sales demo processes to convince potential government clients of FSH’s unique value
Standardize documentation and customer onboarding processes
Identify expansion opportunities within existing verticals and product categories where FSH can deliver impact
Operate in ambiguity, prioritizing ruthlessly and figuring out what matters most when the path isn't concretely laid out for you
Qualification
Experience mentoring and growing talentStrong communication skillsPublic speaking
Required
5+ years of client-facing experience in a capacity that required you to deliver projects, manage stakeholders, and find new opportunities for work. This could come from consulting, GTM/revenue operations at a company selling into enterprises, a founder role, or some comparable background
A track record of systemizing processes from 0 to 1
Experience mentoring and growing talent
Strong communication skills, with the ability to context switch between non-technical and technical audiences
Strong interpersonal skills that allow you to easily navigate through local city politics and large group settings
Comfort with ambiguity and a bias toward action
Preferred
Experience founding or working in an early-stage startup or other fast-moving environment
Familiarity with state and local government, public sector, or other complex institutional clients
Some technical background - some examples may include shipping fun side projects for yourself, having a CS undergrad degree, or contributing to open source projects
Public speaking, streaming, or teaching experience
Employees are expected to live in New York City or Philadelphia and work out of our office in either location.
