Director of Technical Enablement at Digicert · LumiJobs

Responsibilities

The ideal candidate brings an understanding of technical products, technical selling skills and customer use cases, combined with experience in adult learning, curriculum design, and go-to-market alignment. In addition, you are able to apply AI to increase your team and audience(s) effectiveness and productivity. You should be comfortable navigating both strategic and tactical work, with a proven ability to influence senior stakeholders, lead cross-functional initiatives, and foster a culture of technical excellence. This is a highly visible role with a direct impact on team productivity, customer satisfaction, and overall revenue performance.
Working for the Enablement team is exciting as we empower teams to succeed, bridge strategic and technical functions, and drive meaningful business impact through continuous learning and collaboration. At DigiCert, enablement is about making people better at their jobs. Whether you're onboarding new technical staff, launching a new product, or supporting customers, you directly impact how well teams perform. Watching others gain confidence, close deals faster, or troubleshoot smarter because of the tools and training you built is incredibly rewarding.
Develop and Execute Enablement Strategy
Define and align technical enablement goals with business objectives and go-to-market strategies. Maintain a published annual roadmap and priorities (for example: scale SE readiness, grow partner capability, accelerate with AI).
Ensure customer-facing technical teams are confident and capable in delivering demos, handling objections, and communicating product value.
Design, implement, and scale onboarding and continuous learning programs for Solutions Engineers, Professional Services, Support, and other technical teams.
Oversee the creation of technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, eLearning modules, self-service launch kits and certifications.
Lead or support enablement sessions such as bootcamps, certifications, product training, and technical workshops.
Own external enablement for customers and partners, including up-to-date online content, live workshops, and partner and customer certification programs.
Build and run the operating systems behind enablement delivery: a single request intake (service desk), self-service training registration, and a centralized knowledge hub
Collaborate Cross-Functionally
Partner with Product, Engineering, Sales, Marketing, and Customer Success to gather insights, plan launches and ensure consistent messaging and knowledge transfer.

Director of Technical Enablement

Responsibilities

Qualification

Preferred

Benefits

Company

Digicert

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