jerry.ai Customer Service Agent at jerry.ai providing support for car and home insurance customers remotely. Responsible for answering inbound calls and resolving customer inquiries.
Responsibilities
Take great care of customers by anticipating needs
Answer inbound calls from policyholders
Gain deep product knowledge to assist customers
Problem solve to resolve customer inquiries
Process service requests for vehicles, drivers, lienholders, policy documents
Provide feedback to improve the product
Qualification
Strong work ethicStrong problem solving skillsStrong communication skills
Required
Prior work experience in customer service, sales, or hospitality is a plus, but not required
Genuinely friendly and positive attitude and willingness to work as a team
Strong work ethic
Strong problem solving skills
Strong communication skills
Preferred
Prior work experience in customer service, sales, or hospitality
