Customer Support Engineer Co-op

Required

• We're looking for an eager, technically minded co-op to join our Customer Support Engineering team and help customers get the most out of the Zus platform. This team sits where engineering meets customers. It investigates technical issues, digs into data and APIs to find root causes, and turns what it learns into clear answers for the people who rely on Zus every day.
• Zus collects health data from many internal and external sources and makes it useful for our customers. When something doesn't look right, like a missing record, an unexpected API response, or a data discrepancy, you'll help figure out why.
• You'll query data in Snowflake, test and debug our REST APIs, and write scripts to automate repetitive troubleshooting. The ideal candidate is excited by the challenge of making messy, varied healthcare data make sense for customers, and enjoys being the person who gets to the bottom of a problem.
• You'll work closely with engineering, product, and customer-facing teams. You'll bring customer issues to the right people and help improve our tools, documentation, and processes so issues get resolved faster over time.
• As part of our team, you will...
• Roll up your sleeves to investigate and resolve technical customer issues end to end
• Query and analyze data in Snowflake to troubleshoot data quality and integration questions
• Test and debug REST APIs to reproduce and diagnose customer-reported problems
• Build scripts and small tools in Python (or similar) to automate support workflows and debugging
• Manage and document issues in Zendesk and Jira, and escalate clearly to engineering when needed
• Collaborate with your colleagues to improve support documentation and processes that scale
• Proficient in SQL, with the ability to query and troubleshoot data in modern platforms like Snowflake