Vast IT Support Specialist II provides day-to-day technical support to Vast’s internal employees ensuring smooth system operations. Acts as first point of contact for technical issues and resolves them efficiently.
Responsibilities
Exhibits excellent communication and interpersonal skills
Demonstrated ability to resolve difficult technical issues with limited information
Provide help desk support and resolve problems to the end user’s satisfaction
Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
Strong troubleshooting of Windows 10/11 operating system
Strong troubleshooting of MacOS
Some understanding of Active Directory or LDAP
Comfortable replacing hard drives, memory and other computer components
Onboarding/ offboarding users
Perform timely workstation hardware and software upgrades as required
Provide support for multiple locations
Qualification
2+ years of experience in ITProven experience with ITSM toolsPay Range$24
Required
2+ years of experience in IT
Proven experience with ITSM tools
Strong problem-solving skills and ability to work independently and collaboratively
Preferred
Experience in a manufacturing environment
Prior experience working in a fast-paced startup environment
Familiarity with aerospace industry regulations and standards regarding IT and data
Pay Range: California
$24.52—$39.90 USD
We calibrate level and compensation to the selected candidate's experience and demonstrated capability. We welcome applicants across a range of experience levels to apply.
