Founding Technical Account Manager - USA

Mountain View, California, USA · Remotefull time

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Remote

mid

H1B: no

Inworld AI The Founding Technical Account Manager at Inworld AI manages renewals and expansions for a book of accounts, ensuring customers derive real value from the products. This role involves deep technical understanding of the products and building strong customer relationships.

Responsibilities

Renewals: Own renewals across your book of accounts. Start conversations early, understand what each customer needs to say yes, and close renewals on time.
Expansion: Find and pursue growth within existing customers, whether that’s new teams, new use cases or larger commitments. Build expansion plans with your customers and work with Sales to close bigger opportunities.
Technical Account Management: Learn our products in depth and understand how each customer has deployed them. Act as a trusted technical point of contact, help troubleshoot issues, and bring in Solutions or Engineering when needed.
Customer Relationships: Build relationships with multiple people at each account, from hands-on technical users to the decision-makers who sign contracts.
Account Health: Track usage, engagement and other signals to spot risk early. Act quickly when an account shows signs of trouble.
Customer Reviews: Run regular check-ins and business reviews that show customers the value they’re getting and set goals for what’s next.
AI & Tooling: Use AI tools for account research, meeting prep and follow-up, so more of your time goes to working directly with customers. Keep the CRM accurate and up to date.
Voice of the Customer: Share customer feedback, feature requests and recurring blockers with Product and Engineering, and follow up with customers on what changes.

Qualification

Comfort with technical productsStrong written and verbal communicationInworld Jobs Privacy

Required

4+ years in technical account management, customer success or a similar customer-facing role at a software company
A track record of owning renewals and growing accounts, with experience negotiating contracts
Comfort with technical products, and the ability to have credible conversations with engineers as well as business stakeholders
Experience managing multiple accounts at once and prioritizing well across them
Familiarity with CRM and customer success tools, and interest in using AI to work more efficiently
Strong written and verbal communication, and composure when handling escalations
Self-direction and comfort in a small team where the process is still being built
The United States base salary range for this full-time position is between 170,000 - 210,000 + variable + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process.
Inworld Jobs Privacy

Preferred

Candidates ideally based in the SF Bay Area or willing to relocate
Remote candidates will also be considered

Benefits

Equity/RSU

Company

Inworld AI

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Source: ashby

Active within the past hour

Remote-friendly

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