Qualification

Empathetic and patientA clear communicatorCalm under pressureProactive and curiousA builderExperience supporting social workersReasonable adjustments

Empathetic and patient: You understand that new AI technology can feel overwhelming. You break things down into simple steps and treat every user with respect and kindness.
A clear communicator: You write and speak in a way that is friendly, articulate, and easy to understand. You build trust and rapport quickly.
Calm under pressure: You can balance a queue of live support, training delivery, and travel logistics without losing focus.
Proactive and curious: You don’t just close tickets. You look for trends, dig into the "why" of an issue, and think about how to prevent problems so the user has the best possible experience.
A builder: You’re excited to shape a function from the ground up. You aren't looking for a handbook; you want to write it. You’re comfortable with ambiguity and enjoy the autonomy of being the first hire in this function for the US.

Experience supporting social workers, clinicians, or similar frontline organisations in the US
A flair for design and creating training materials (e.g., experience with Canva)
Experience in an early-stage or high-growth startup environment
If you are a Customer Success Manager who thrives on helping customers get the most out of SaaS products, but want to step away from the Sales element of a CSM role to focus purely on customer adoption and training, we'd love to hear from you!
We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.
We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Start your journey to a more impactful career today. We're excited to hear from you.
Reasonable adjustments:

Customer Success Manager (West Coast) at Beam Up · LumiJobs

Customer Success Manager (West Coast)