Technical Support Engineer (Robotics)

Watertown, MAfull time

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Technical Support Engineer (Robotics) at Tutorintelligence · LumiJobs

On Site

$80k–$110k

H1B: no

Tutorintelligence The Technical Support Engineer is the first engineer on the scene when a Tutor robot needs help, diagnosing robot issues remotely and restoring production quickly. This role also improves customer-facing UI, fixes robot-side bugs, and clarifies hardware error messages to reduce future support calls.

Responsibilities

Do you like being the person who figures out why something broke, gets it running again, and then makes sure it never breaks that way again? Tutor robots work on real production lines in factories and warehouses across the country. When one stops, a customer's line stops, and someone needs to get it moving again, fast.
As a Technical Support Engineer, you are the first engineer on the scene when a Tutor robot needs help. You'll work hand in hand with our customer-facing support teams, the tutors and customer success managers who talk to customers every day, to diagnose robot issues remotely, get robots back into production, and keep fleet uptime high. Between calls, you'll fix the things that cause them: improving customer-facing UI, fixing small robot-side bugs, and making hardware error messages clear enough that the next person can solve the problem without calling you. When an issue is bigger than a small fix, you'll track it with data and bring it to our core software team with the evidence they need to fix it at the root.
We're looking for someone who stays calm when a robot is down and a customer is waiting, who is responsive by default, and who can't leave a recurring problem alone. You work independently with limited oversight and deliver consistently: a trusted, reliable member of the team. The initial focus will be on our Cassie platform.

Company

Tutorintelligence

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10000+ employees

Semiconductors

Founded 1968

Source: lever

Active within the past hour

Technical Support Engineer (Robotics)

Responsibilities

Company

Tutorintelligence

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