Responsibilities

Tutor Intelligence is hiring a Field Reliability Engineer to lead the investigation and resolution of the most difficult technical problems across the robot fleet. The role is based in Watertown, MA, with travel to customer sites 50 to 75% of the time, and reports to the Head of Robot Operations and Reliability.
Tutor robots run production in warehouses and factories across North America, and the fleet is growing quickly. As it grows, some failures become harder to pin down: intermittent faults, problems that show up only at one site, or issues that appear only after weeks of operation. The Field Reliability Engineer takes ownership of these cases from the first report through to a verified fix. The work involves reviewing logs, telemetry and parts history, getting a multimeter or an oscilloscope on the robot to test a theory, running the root cause analysis, and putting together an action plan with the engineering owner of the affected hardware to diagnose and resolve the customer's issue.
The Field Reliability Engineer proposes the fix and settles it with the engineering owner, sets root-cause priority among open escalations, and follows each fix through Engineering and Manufacturing so it is applied to robots in the field and built into robots not yet shipped, and sits in the design review for every fix they drove. Results are checked against fleet data, and a failure mode is closed only when the repeat failures stop. The role also leads the first installation of each new robot model, design or application, runs major upgrade campaigns, and takes major customer escalations on a shared national rotation. Each job ends with a written procedure and a regional technician trained to do the work.
The right person for this is sharp, a very good communicator, and comfortable across electronics, firmware and software, with mechanical a plus: a jack of all trades who can work a problem from the wiring to the logs. This could be a strong first engineering role for someone with the aptitude and some hands-on experience, or the next step for an experienced field engineer. Either way, strong candidates are curious about why failures happen, rely on data to make decisions, and are comfortable owning a problem until the work is done.

Field Reliability Engineer at Tutorintelligence · LumiJobs

Field Reliability Engineer

Responsibilities

Company

Tutorintelligence

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