Localitymediallcdbafirstdue Trainer at First Due delivering engaging online and in-person product training to public safety agencies. Responsible for developing training content and ensuring superior product adoption.
Responsibilities
Delivering exceptional customer service during all interactions with customers, both internal and external.
Conducting online and in-person training.
Collaborating with customers to maximize their success with First Due’s products.
Considering the unique needs of each customer by delivering intellectually stimulating instruction.
Identifying and mitigating gaps in customer knowledge.
Nurturing long-term relationships with our customers.
Creating knowledge base articles, release notes, training videos and other instructional content.
Serving as a subject matter expert for internal and external customers.
Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Qualification
+5 years of firefighting/EMS experienceDemonstrated excellent writtenProject management experience
Required
+5 years of firefighting/EMS experience.
Technical experience managing or implementing software platforms within your fire department.
Demonstrated excellent written, verbal communication and interpersonal skills.
Experience in adult learning environments.
Self-directed with strong organizational and time-management abilities.
Ability to contribute and collaborate as member of a remote-based team.
Project management experience.
Demonstrated strong leadership abilities.
A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues.
Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
Ability to build positive and effective work relationships with customers, co-workers, vendors, and others.
Ability to travel 30% of the time to deliver in-person customer training.