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HhaexchangePosted Oct 8, 2026
Director, Technical Customer Care
Greater Minneapolis-St. Paul Areafull timeOn SiteseniorH1B: no
Hhaexchange Director of Technical Customer Care leading Tier 1 support for home and community-based care software. Oversees multi-channel contact center ensuring operational excellence and customer experience.
Responsibilities
- Direct and lead Tier 1 Technical Customer Care organization
- Oversee high-volume, multi-channel contact center
- Ensure exceptional customer experience through operational excellence
- Lead and develop high-performing Tier 1 teams
- Oversee escalation frameworks
- Enable leaders to resolve complex technical issues
- Drive process and technology optimization
Qualification
Required
- Experience leading a technical call center
- Familiarity with healthcare software environments
- Strong understanding of technical troubleshooting environments
- Ability to guide strategy and day-to-day operations
Company
Hhaexchange
View company page10000+ employees
Industrial
Founded 1892
Source: lever
Active within the past hour