Senior Associate, VIP Retention Strategy

New Yorkfull timeOn Site

Apply on Employer Site

senior

$88k–$107k

H1B: no

Fanaticsfbg Senior Associate, VIP Retention Strategy at Fanatics Betting & Gaming supports the strategy behind hosting highest-value customers. This role translates commercial strategies into actionable plans and builds measurement processes for hosting performance.

Responsibilities

Support the strategy and performance of the Fanatics ONE Host program, raising the standard of service it delivers at scale.
Translate sportsbook and casino commercial strategies into clear plans and playbooks for the Account Management and host teams.
Build and maintain the reporting that measures hosting performance, retention, and customer engagement.
Define and document the processes, standards, and playbooks hosts work from, including tone and quality standards.
Help design and test new hosting approaches, and measure results against a control.
Partner with analytics and product on the tooling and AI-assisted workflows that make hosts more effective.
Build the briefing and insight materials hosts use to prepare for customer contact.
Support the operating cadence of the retention team: recurring reporting, performance reviews, and leadership updates.
Ensure Responsible Gaming standards are built into hosting programs rather than applied after the fact.
Experience & Skills
2+ years in betting, gaming, hospitality, or a comparable consumer business, ideally in a strategy, operations, analytics, or VIP-facing role.
Strong analytical foundation, comfortable working directly in data, building reporting, and defining metrics. Working fluency with Excel and exposure to SQL or a BI environment.

Company

Fanaticsfbg

View company page

Source: greenhouse

Active within the past hour

More roles at Fanaticsfbg

Senior Software Engineering Manager (REMOTE)

United States

Sr. Manager, VIP Acquisition Strategy & Growth

New York

Senior Software Engineer - Distributed Systems, Fanatics Markets

United States

Senior Software Engineer, Full Stack (FES)

New York

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

sql

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site

Senior Associate, VIP Retention Strategy at Fanaticsfbg · LumiJobs