About First Due
First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.
Job Title: Staff Revenue Accountant
Location: Remote - US Only
Country: United States
Department: Accounting
Reports To: Revenue Manager
Position Type: Full-Time
Salary: $60,000
Job Summary:
First Due is seeking a detail-oriented, proactive Staff Revenue Accountant to join our Revenue Accounting team. This role supports customer account management, collections and accounts receivable communications at a high-growth SaaS company serving fire and EMS agencies.
Reporting to the Revenue Accounting Manager, this person plays a critical role in maintaining healthy cash flow and strong customer relationships. The ideal candidate is an accountant who communicates well, is organized and accurate, and is comfortable managing a high volume of customer and internal requests. This role offers the opportunity to grow a career in revenue accounting in an exciting and dynamic environment.
Key Responsibilities:
• Serve as the primary point of contact for the AR inbox and phone line, providing prompt, same-day responses to customer and internal requests.
• Partner with customers to research and resolve billing questions, ensuring accurate and up-to-date account balances.
• Maintain thorough, well-organized collection notes, account documentation and customer correspondence in NetSuite.
• Prepare journal entries, maintain accurate work papers and reconciliations.
• Prepare the monthly accounts receivable reconciliation and support other month-end close tasks to maintain a 3-day month-end close.
• Prepare weekly AR aging and collections reporting for leadership team.
• Maintain customer sales tax exemption certificates and support state and local tax compliance, including business license registrations and renewals.
• Complete customer-requested forms, vendor registrations and onboarding requirements.
• Collaborate cross-functionally with Customer Success, Sales, Billing, Legal and Revenue Operations to resolve account matters.
• Assist with billing as needed.
• Provide documentation and support for internal and external audits.
• Recommend process improvements that strengthen accounts receivable operations and the customer experience.
• Contribute to revenue accounting projects as opportunities arise.
Qualifications:
• Bachelor's degree in Accounting or Finance, or equivalent experience.
• 3–4 years of experience in accounting, accounts receivable or collections.
• Working knowledge of general ledger concepts: debits, credits, journal entries and reconciliations.
• Strong verbal and written communication skills, including comfort speaking with customers by phone about past-due balances.
• High attention to detail, strong organizational skills and reliability in a high-volume, fast-paced environment.
• Ability to read customer contracts and quotes (terms, start dates, products and pricing).
• Coachable and motivated; a quick learner who adapts to new systems and tools.
• Must be located in and able to work Eastern Time hours.
Preferred Qualifications:
• Experience in a B2B or subscription/SaaS environment.
• Experience using NetSuite or another ERP.
• Collections experience with government or public-sector customers.
• Proficiency in Excel (lookups, pivot tables).
For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.
Physical Demands and Work Environment
Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.
Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.
If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.
When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.
