Key Account Manager

Austin- TXfull timeOn Site

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senior

H1B: no

Infinitumelectric The Key Account Manager at Infinitumelectric manages key customer relationships, drives revenue growth, and ensures seamless execution from order intake through delivery. This role acts as the primary liaison between customers and internal teams to ensure alignment on forecasts, commitments, and issue resolution.

Responsibilities

Customer Relationship Management
Serve as the main point of contact for assigned accounts.
Build and maintain strong, long-term customer relationships.
Lead regular customer touchpoints (forecast reviews, order status, issue resolution).
Revenue & Forecast Management
Own customer forecast accuracy and alignment with internal SIOP/S&OP processes.
Drive pipeline visibility and ensure timely updates in Salesforce.
Identify opportunities to pull-in or push-out revenue to meet quarterly targets.
Order & Execution Management
Oversee the order lifecycle: PO receipt, order entry, scheduling, and delivery.
Ensure alignment between customer request dates and Infinitum ship dates.
Coordinate shipment strategies (partial shipments, expedited orders, etc.).

Qualification

Bachelor's degree in BusinessStrong understanding of forecastingExperience with ERP/CRM systems (eCore CompetenciesExperience in electric motorsFamiliarity with SIOP/S&OP processes

Required

Bachelor's degree in Business, Engineering, Supply Chain, or a related field.
3-7+ years of experience in account management, inside sales, or customer operations (preferably in a manufacturing or industrial environment).
Strong understanding of forecasting, supply chain, and order fulfillment processes.
Experience with ERP/CRM systems (e.g., Salesforce, NetSuite, Arena).
Excellent communication and stakeholder management skills.
Core Competencies
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and an ownership mindset.
Effective cross-functional collaboration.
Customer-centric approach with a sense of urgency.