ServiceNow System Administrator

Dallasfull timeOn Site

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senior

H1B: no

Hearst ServiceNow System Administrator responsible for day-to-day administration, health, stability, and governance of the ServiceNow platform in a healthcare environment. Enable AI-powered capabilities and support operational excellence through collaboration with architects and stakeholders.

Responsibilities

Keep the ServiceNow platform secure, reliable and efficient in a mission-critical healthcare environment. As ServiceNow Systems Administrator, you’ll own the day-to-day administration, health, stability and governance of the platform at Homecare Homebase (HCHB), while enabling AI-powered capabilities such as Now Assist in a governed and compliant manner.
You’ll partner closely with Platform Architects, Platform Support and business stakeholders to support operational excellence and continuous improvement.
Hybrid: This hybrid role is based in Dallas, Texas.
Platform Administration
Administer and maintain ServiceNow environments (DEV, TEST, PROD).
Ensure platform availability, performance, scalability and security.
Perform upgrades, patching, cloning and release support.
Monitor platform health, logs and diagnostics.
Support MID Servers and operational integrations.
Execute changes in alignment with governance and change standards.
AI & Modern Platform Capabilities
Administer ServiceNow Now Assist features across supported modules.

Qualification

Experience supporting productionWorking knowledge of CMDBITIL certificationExperience with AI governanceHealthcareAdditional InformationSponsorshipWhat You Can Expect From Us

Required

4-8+ years of ServiceNow administration experience in enterprise environments.
Strong hands-on experience with ServiceNow system administration and configuration.
Solid understanding of ITSM and ITIL best practices.
Experience supporting production, regulated or mission-critical systems.
Working knowledge of CMDB, CSDM and data governance.
Basic scripting knowledge for admin-level support (Business Rules, Client Scripts).
Experience or exposure to Now Assist or AI-enabled ServiceNow features.
Strong written and verbal communication skills.

Preferred

ServiceNow Certified System Administrator (CSA).
ITIL certification.
Experience with AI governance, automation or AI-enabled platforms.
Healthcare, SaaS or regulated industry experience.
Experience working alongside ServiceNow Platform Architects or Centers of Excellence.
Additional Information
Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.
What You Can Expect From Us