Senior Director of Managed Services, Network and Security (Remote)

Who You Are You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. About The Role We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments. This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments. The ideal candidate is a transformational leader with a proven history of: • Building and scaling high-performance teams • Leading MSSP growth and maturity • Delivering results in complex, global enterprise environments • Driving operational excellence and continuous improvement This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment. This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business. Must be based in the United States. Travel up to 30% may be required. Key Responsibilities People Leadership & Team Development (Primary Focus) • Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders • Develop structured training, certification, and career progression programs • Lead global hiring, onboarding, and workforce planning strategies • Drive organizational transformation and turnarounds for underperforming teams • Establish strong coaching, mentorship, and leadership development frameworks Global Delivery & MSSP Operations • Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment) • Scale delivery across multi-client, multi-region environments • Own SLAs, KPIs, and customer satisfaction metrics • Drive automation, standardization, and service delivery maturity Networking & Security Domain Leadership Networking Foundations (Core Infrastructure Ownership) • Oversee enterprise network infrastructure including: • Physical components (routers, switches, cabling) • Virtual networking layers across data center and cloud environments • Ensure deep expertise across network protocols, including: • TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP • Govern architecture and standards for: • IP addressing (IPv4/IPv6) and subnetting strategies • MAC addressing and Layer 2/Layer 3 segmentation • Ports and service communication models • Define and standardize network topologies, including: • Star, mesh, hybrid, and distributed architectures • Drive performance across: • Network availability, throughput, latency, and fault tolerance • High availability (HA) and redundancy architectures • Lead modernization of cloud networking, including: • Virtual networks, VPCs, hybrid connectivity, and secure segmentation Security Capability Pillars Secure Access & Edge • Lead SASE / SSE / ZTNA strategy and service delivery • Enable secure, identity-driven access across distributed environments Identity-First Security • Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM) • Implement Zero Trust identity models and governance Security Operations & Threat Detection • Lead XDR / MDR capabilities and service delivery • Drive SIEM / SOAR integration, threat detection, and response maturity Cloud Security • Own security capabilities across: • CNAPP, CSPM, CWPP • Secure hybrid and multi-cloud environments Compliance & Risk Management • Align services to: • NIST, SOC 2, HIPAA frameworks • Embed compliance into managed service delivery models OT / Edge / IoT Security • Secure operational technology, IoT, and edge environments • Drive segmentation, monitoring, and risk reduction strategies Perimeter & Network Protection • Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation • Ensure proactive defense and threat containment across network layers Service Delivery & Operational Excellence • Own end-to-end delivery performance across networking and security services • Drive maturity in: • Incident, problem, and change management • Monitoring and observability • Lead LEAN-driven continuous improvement, including: • Process optimization and waste reduction • Standard work and performance metrics • Operational transformation across global teams Client Engagement & Executive Leadership • Serve as an executive leader in client engagements and escalations • Lead strategic reviews, service improvement initiatives, and roadmap discussions • Partner with sales and solutions teams to expand MSSP and networking offerings • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Other duties as assigned Required Qualifications • Proven experience as a senior people leader managing large networking and security teams • Demonstrated success building, scaling, and transforming high-performance teams • Experience leading global delivery operations within MSP/MSSP environments • Expertise across core networking fundamentals and advanced security domains • Deep experience in: • Networking infrastructure, protocols, and architecture • SASE / SSE / ZTNA • Identity-first security (IAM, Okta, Azure AD, PAM) • XDR / MDR and security operations • Cloud security (CNAPP, CSPM, CWPP) • Compliance frameworks (NIST, SOC2, HIPAA) • OT / IoT / edge security • DDoS and network protection strategies • Strong understanding of Zero Trust architecture and modern security frameworks • Experience building or scaling managed services portfolios and delivery frameworks. • Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks). • Strong financial acumen related to infrastructure cost models and consumption-based services. • Prior experience building or turning around high-performance managed services teams • Prior experience implementing and scaling ITIL and LEAN process frameworks • Strong financial and operational acumen • Strong understanding of ITSM frameworks, operational processes, and managed services delivery models. • Experience in performance tuning, capacity planning, and large-scale infrastructure optimization. • Excellent executive communication skills with the ability to simplify complex technical concepts. Preferred Experience: • 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority. • Prior experience in a Managed Services Provider (MSP) or consulting organization. • Prior experience leading and developing managers • Proven track record of growing a business with documented