Department Manager

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. aspires to hire a Department Manager in our Tempe, AZ office! The department manager will direct business operations of the Entry Door department with the objective to create, foster, and maintain safety-conscious, positive employee relations using a lead by example approach, effective communication, coaching, training, and development. What You'll Do • Manage day-to-day operations of the entry door service department • Promote and participate in process improvements, looking for opportunities to do things more effectively and efficiently • Communicate regularly with members of management to review business results, share observations, and provide feedback • Communicate with customers, ensuring the highest quality of service has been provided • Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews • Manage, provide leadership for, and develop staff through effective communication, coaching, training, and development for continued success and/or for future advancement • Lead monthly sales and performance department meetings • Other duties as assigned by Manager What You Bring • Bachelor’s degree, highly preferred and a minimum of four (4) years of experience managing personnel; an equivalent combination of education and experience can be considered • Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations • Review customer survey data, respond to customer concerns • Must be committed to a high standard of safety, and be willing and able to comply with all safety laws and policies • Must possess a Valid Driver’s License and good driving record • Ability to work on-site at our Tempe, AZ location. We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you have strong managerial and leadership skills, please apply! Job Responsibilities • Manage day-to-day operations of the entry door service department • Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed • Review workload and manpower to meet customer commitments in a cost-effective manner • Ensure that projects are completed timely, below budget and to the satisfaction of the customer • Review monthly financial/operational reports and work with front-line managers to develop action plans to improve • Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews • Will assist with hiring, training and developing new employees • Other duties as assigned by Manager Requirements • Bachelor’s degree, highly preferred and a minimum of two (2) years of experience managing personnel; an equivalent combination of education and experience can be considered • Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations • Review customer survey data, respond to customer concerns • Possess an ability for technical applications and mechanical systems • Must possess a Valid Driver’s License and good driving record #ZR What We Offer • Comprehensive medical, dental, and vision coverage — available your first full month • Generous paid time off plus paid holidays and floating holidays • Company-paid life insurance, short-term disability, and long-term disability • 401(k) with employer match • Health Savings Account (HSA) and Flexible Spending Account (FSA) options • Voluntary benefits including supplemental life and critical illness coverage • Employee discounts for you and your immediate family • Competitive compensation with annual performance reviews Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.