Diana Health Surgery Scheduler responsible for managing surgical procedure scheduling and ensuring clients are informed and prepared. This role involves insurance verification, payment plan management, and coordination with providers and care teams.
Responsibilities
Act as the first line of communication for clients that are embarking on a surgical procedure journey
Meet with clients to help set them up with their upcoming surgery, providing clarity on the process and educating on what to expect, providing warm client interactions
Learn about clients needs and individualize communications based on those needs
Verify clients insurance benefits and help clients navigate their benefits and estimated costs as they prepare for the procedure
Introduce, document and collect on payment plan options for surgical procedures
Ensure paperwork, consents, and insurance information is collected and complete
Maintain strong communication with surgical clients over the course of their care
Be the surgery scheduling expert for the sites, supporting the providers and overarching care team for a seamless scheduling experience:
Ensure all incoming procedure orders are scheduled in a timely manner
Work with the various stakeholders (providers, hospital counterparts, ASC, etc) to make sure there are strong partnerships and support across the scheduling journey
Schedule pre-op and post-op visits, as needed
Ensure strong documentation across the journey, following standard operating procedures
Qualification
Strong computer skillsYou love interacting with peopleYou thrive in highly collaborative
Required
Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
Proficiency with Google Suite or Microsoft Office Products
Strong computer skills; preferred familiarity with EMRs
Tendency to organize and create structure in a fast-paced, dynamic environment
You love interacting with people, practicing excellent communication and interpersonal skills
You are exceptional at managing many tasks
You focus on the details and are able to organize and prioritize them along the way
You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
You thrive in highly collaborative, fast-paced environments