Customer Success Support Associate I

Lindon, UTfull timeOn Site

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entry

$37k–$42k

H1B: no

Humaninterest Customer Success Support Associate I manages inbound customer inquiries and resolves issues to maximize use of the retirement savings platform. Collaborate cross-functionally and document cases thoroughly.

Responsibilities

As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.
What you get to do every day
Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint
Document thorough notes on every case to ensure important context, actions taken, and next steps are properly captured
Work cross-functionally with internal and external partners to solve customer issues
Provide best in class customer service
Work in a fast-paced environment
Manage follow-ups with customers as required
Support other areas of the organization when needed
Manage performance to company's set standards and adhere to a workforce management schedule
What you bring to the role

Qualification

Passion for serving customersStrong organizational skillsAbility to communicate with confidenceMeticulous attention to detail

Required

1+ years of experience in a customer facing role or commensurate college experience
Passion for serving customers
Strong organizational skills
Ability to communicate with confidence, professionalism, and empathy
Ability to remain composed in high-stress situations
Meticulous attention to detail
Demonstrated ability to remain productive and organized in open-office environment

Benefits

Dental
Vision
401(k)
Equity/RSU
Parental Leave
Wellness

Company

Humaninterest

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Source: greenhouse

Active within the past hour

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