Gardacp Infrastructure Operations Lead at Garda Capital Partners managing US infrastructure operations and workplace support. Balances hands-on technical work with team management and escalation handling.
Responsibilities
Position Responsibilities
People Leadership
Manage the US team: set goals, run one-to-ones, deliver performance reviews, and coach development
Balance hands-on technical work with managing team workload and coverage
Support hiring and onboarding; set clear expectations for ownership and service quality
Review recurring incidents with the team and hold owners accountable for fixes
Hands-On Infrastructure & Escalation
Administer and troubleshoot servers, virtualization, storage, networks, cloud, and identity services
Act as the senior escalation point for US operations, investigating issues, implementing fixes, and validating recovery
Handle patching, configuration changes, lifecycle work, and performance tuning
Resolve connectivity issues across US sites, working with carriers and vendors as needed
Backup, Recovery & Monitoring
Qualification
8-10 years of senior-levelDirect people management experienceExperience with backup and recoveryExperience supporting Microsoft 365Strong communicationPreference for experience withAWSEnterprise monitoringFinancial services
Required
8-10 years of senior-level, hands-on infrastructure and workplace support experience, with the ability to independently diagnose problems and safely make production changes, along with 2-3 years of experience managing people.
Track record resolving complex escalations and leading service restoration
Direct people management experience, including coaching, reviews, development planning, and accountability
Experience with backup and recovery, monitoring, patching, and change control
Experience supporting Microsoft 365, Intune, Windows/macOS, AV/VC, and office hardware in a distributed environment
Strong communication, including incident updates, documentation, and cross-region handoffs
Able to balance hands-on technical work with managing a team and priorities across US locations
Preference for experience with:
AWS, Infrastructure as Code, PowerShell, Python, Terraform, or Ansible (Azure a plus)
Enterprise monitoring, virtualization, storage, and backup platforms
Exposure to security operations such as vulnerability remediation, EDR/MDR, MFA, certificates, and incident response
Financial services, trading, or another high-availability, multi-site environment
