Gusto HR Consultant on Gusto's Ask An Expert team providing expert HR advice to small business clients via chat and live calls. The role includes delivering compliance projects and building employee handbooks tailored to client needs.
Responsibilities
As part of Gusto’s Ask an Expert team, you’ll serve as an expert small business clients turn to when they need an HR answer. You’ll respond to questions clients submit through chat, using our AI tool to get accurate, practical answers quickly, and you’ll join calls when a client needs to talk something through live. In addition to providing expert advice, you’ll also work on defined projects for clients, starting with employee handbooks and compliance work. You’ll do well here if you get excited about compliance, enjoy moving quickly and balancing multiple stakeholders, and love to find new ways to leverage technology and AI to become more efficient and effective.
Gusto is growing how we support our clients with their HR needs. Ask an Expert gives clients fast access to experienced HR judgment and delivers defined project work, so our clients can feel confident in moving forward. Ask an Expert is a relatively new product, you’ll have the chance to both do hands on work and help define and build the process.
Here’s what you’ll do day-to-day:
Answer HR questions clients submit via chat, using our AI tool to research, draft, and check responses, and own the accuracy of every answer you send.
Join client calls when a question needs a live conversation, and help clients work through it with clear, practical guidance.
Build and update employee handbooks for clients across multiple states, tailored to each client’s locations, headcount, and policy choices.
Deliver compliance projects, such as policy reviews, multi-state requirement checks, and required notices and postings.
Take on new project types as the team expands beyond handbooks and compliance, and help build the templates, playbooks, and processes that make them repeatable.
Recognize when a question needs more than a quick answer, whether that means routing to another Gusto team or recommending the client consult legal counsel, and hand it off with the right context.
Document your work in our systems of record, and flag patterns in the questions you see so we can improve our AI tool, client resources, and services.
Test new tools and processes and share constructive feedback and suggestions.
Step in to support our Gusto HR Partners team, who serve as fractional HR consultants for a set book of business, when additional capacity is needed.
