Staff, Strategic Programs and Customer Success

Required

• 5+ years in post-sales roles (customer success, implementation, professional services, support, or CS operations) at a B2B SaaS company, including 2+ years leading cross-functional programs end to end, ideally at a scaling startup.
• Change management experience. You have rolled out new processes or systems to teams that did not ask for them, and the change stuck.
• Forecasting and capacity modeling experience. You have owned a renewals forecast or built a coverage model and explained it to Finance.
• Strong with data and AI tools. You can pull your own numbers from a BI tool, build a model in a spreadsheet, and use AI to sharpen your analysis and communicate your conclusions clearly.
• Clear writer and effective operator. Your project briefs, status updates, and decision docs are short enough to read and specific enough to act on, and you are as comfortable building a tracker as presenting to the exec team.