Responsibilities

We're seeking a Business Operations Associate to play a critical role in driving growth, operational excellence, and customer success. You'll work across three areas: business operations, customer experience, and data and analytics, using a combination of analytical, operational, and technical skills to evaluate key business problems while weighing the needs of a variety of stakeholders, from internal teams to senior health system leaders.
The ideal candidate blends strategic thinking, analytical horsepower, and hands-on execution, has exceptional attention to detail, high drive and low ego, and is energized by tackling the complex, interesting challenges of a rapidly scaling startup.
Support and eventually lead internal business reviews, highlighting performance and optimization initiatives across the full funnel.
Build scalable processes and playbooks for customer onboarding, deployment handoffs, and cross-functional workflows as the provider business grows.
Serve as a day-to-day point of contact for health system, provider group, and FQHC customers after go-live, partnering with the deployment team to keep programs on track.
Run recurring customer check-ins and Quarterly Business Reviews, translating program performance into clear outcomes and next steps.
Monitor patient experience and program quality across our provider programs (outreach outcomes, escalations, and care coordinator handoffs), flagging and resolving issues before they reach the customer.
Build and maintain customer-facing reporting and dashboards that show program impact and ROI.
Capture customer feedback and feature requests, partner with Product and Engineering to prioritize them, and close the loop with customers.
Identify renewal and expansion opportunities (new sites, service lines, or products) using program data, market trends, and customer feedback, and support the growth team in pursuing them.
Develop and monitor critical operational performance metrics, surfacing the second- and third-order implications of identified trends.
Analyze program performance and patient engagement data across deployments to benchmark outcomes, identify efficiency opportunities, and run controlled experiments to test solutions.

Business Operations Associate at Ellipsis Health · LumiJobs

Business Operations Associate

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Ellipsis Health

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