Senior Host Operations Associate II, Posh Live at Poshmark · LumiJobs
Remote
senior
$66k–$98k
H1B: yes
Poshmark Host Operations Specialist at Poshmark to support hosts with day-to-day business operations and technical issue resolution. Coordinate with multiple teams to improve the host experience and support growth of Posh Live.
Responsibilities
We’re looking for a Host Operations Specialist to help our hosts run their day-to-day businesses smoothly and support the growth of Posh Live.
As Posh Live grows, you’ll help build the processes and resources that allow us to support more hosts effectively.
Support hosts with everyday questions and issues. Help hosts navigate product features, show operations, and order-related questions. Resolve issues directly where possible and coordinate with the appropriate teams when additional support is needed.
Own bug tracking and follow-up. Gather details, reproduce issues where possible, and document clear bug reports, including the impact on hosts’ businesses. Track progress with Product and Engineering and follow through until issues are resolved or a clear next step is established.
Keep hosts informed. Provide timely updates, explain available workarounds, and close the loop when an issue is resolved.
Identify recurring problems. Look for patterns across host feedback and support requests, and bring actionable recommendations to the team.
Improve how we support hosts. Maintain troubleshooting guides, FAQs, and escalation processes to make support faster and more consistent.
Partner with the Account Manager. Coordinate on host needs and escalations, bringing in account context when needed and ensuring clear ownership of next steps.
Contribute to business improvements. Work closely with the Posh Live team to identify operational friction that affects hosts’ ability to run shows, fulfill orders, and grow their businesses.
What you’ll bring
Experience in customer support, account operations, marketplace operations, or a similar role.
Strong problem-solving skills and comfort troubleshooting product and operational issues.
Qualification
Experience in customer supportClearGood judgment about urgencyProactive mindset
Required
Experience in customer support, account operations, marketplace operations, or similar role
Strong problem-solving skills and comfort troubleshooting product and operational issues
Strong organization and follow-through with ability to manage multiple open issues
Clear, empathetic communication skills
Good judgment about urgency, business impact, and escalation
