Phantom UX Researcher at Phantom leads product research to understand user behavior and inform strategy across multiple teams. The role involves partnering with cross-functional teams and translating research into actionable insights.
Responsibilities
Partner with cross-functional teams to prioritize the questions that matter most, matching each study’s scope, method, and depth to the decision, available resources, and risk.
Lead discovery and evaluation across the product lifecycle: uncover unmet needs, test early concepts, and assess how shipped experiences work in people’s real contexts.
Partner with Data Science to connect user understanding with funnel and cohort analysis, experiments, and outcome measurement.
Translate research into clear insights and recommendations that inform cross-functional strategy, priorities, and product decisions. Use concise narratives, visual evidence, and working sessions to help teams and leadership understand implications, raise risks, and follow through from findings to action.
Bring Product, Design, and Engineering into the research process, and coach partners to run appropriate lightweight studies with a high quality bar.
Make research easy to engage with through clear paths for researcher-led work, coached self-service, and specialist support, backed by a well-maintained participant panel, reusable evidence, and practical tools.
Build a repeatable listening loop with Support, Marketing, and Data Science, combining direct research and targeted feedback to track changing needs across priority journeys and cohorts, while caring for participants and their information.
Qualification
Sound analytical judgmentClearProactive ownership and sound judgmentExperience researching consumer fintechFamiliarity with product analyticsWhy Work With UsBuild for global impactMake complexity feel simple
Required
Significant experience leading product research end to end, with a portfolio showing your ownership and how your work changed product or business decisions.
Strong qualitative research craft and judgment about which methods fit which questions, including interviews, observation, concept testing, usability studies, and surveys. Balance speed and evidence quality according to the decision’s importance.
Sound analytical judgment, including the ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations.
Experience building or improving a research practice in an environment where you needed to prioritize, work independently, and help others learn.
Clear, direct, and kind communication, strong synthesis, and demonstrated ability to translate research into insights that inform decisions across functions. Explain implications for different audiences, challenge assumptions, surface risks, and build alignment through evidence.
Proactive ownership and sound judgment: make deliberate tradeoffs, deliver with urgency and quality, and move work forward when information is incomplete.
Curiosity about financial products and the ability to make complex or unfamiliar experiences understandable.
Preferred
Experience researching consumer fintech, investing, trading, payments, or crypto.
Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.
Familiarity with product analytics, SQL, or AI-assisted research workflows, supported by strong human judgment.
The target base salary for this role will range between $200,000 to $250,000 with the addition of equity and benefits. This is determined by a few factors including your skillset, prior relevant experience, quality of interviews and market factors at the point in time of offer.
Why Work With Us
Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.
Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world.
Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless.
