People-Focused: You have a passion for providing high-quality, human-centered service, with a knack for building rapport and ensuring others feel supported and understood.

A Natural Problem-Solver: You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future

Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.

Tech-Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You’re comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.

Collaborative & Independent: You thrive in a team environment- excited to pitch in and support your peers- and can also work independently - doing the right thing and operating with an ownership mindset.

Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You’ll answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up.

Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. You’ll also own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling.

Care Navigator

Responsibilities

Qualification

Required

Benefits

Company

Blackbird Health

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