Axon Professional Services Engineer to implement, integrate, and deploy Axon 911 emergency service platforms. Role includes technical training, customer support, and collaboration with engineering teams.
Responsibilities
In this position, you’ll play a critical part in advancing the Axon 911 mission to Save Lives.
Here's your chance to join our Global Operations team in order to implement, integrate, and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations.
In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company, ranging from technical pre-sales, core architectural and design working sessions, and technical support activities. You will lead onsite and remote installations of Carbyne’s SaaS products, and you will also play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience.
Deployment Expertise:
Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
Work closely with customers to understand their needs and ensure successful implementations.
911 Systems Technical Depth:
Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
Collaborate with engineering teams on complex technical solutions and troubleshooting.
Customer Relations:
Be a trusted advisor to our customers.
Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
Qualification
Preferred
Experience with the public safety industry (ENP Certification/NG911)
