Cognition The Program Manager coordinates executive participation in global programs for Field CTOs and Managing Directors. They build engagement plans, partner with Sales, and manage requests to optimize executive involvement.
Responsibilities
Build executive engagement plans. Understand each leader’s priorities, expertise, existing relationships and capacity, then maintain a proactive plan for their participation.
Partner with Sales on priorities. Build trust with sales leaders and account teams. Understand which senior relationships matter, the customer’s priorities and why a particular executive or program would be valuable.
Manage and prioritize requests. Establish a clear intake process that captures the audience, purpose, relationship context, timing and expected value of each request. Assess requests against agreed priorities, executive fit and capacity.
Exercise judgment and communicate tradeoffs. Recommend what to accept, defer, redirect or decline. Offer alternatives where appropriate and route assignment decisions and escalations to the right owner.
Coordinate the global calendar. Align executive hosts, audiences, preparation deadlines and commitments across programs. Identify conflicts and gaps early.
Maintain continuity. Keep a shared record of participation, feedback and commitments. Ensure follow-up has a named owner and carries through between programs.
Keep the team aligned. Run planning meetings, surface decisions and report on participation, capacity and program feedback.
Experience managing executive programs, executive briefings, customer advisory boards or similar programs in an enterprise environment.
A demonstrated ability to partner with sales, understand account priorities and translate requests into well-defined executive engagements.
Strong prioritization skills. You can distinguish an urgent request from a strategically important one, assess competing needs and explain your recommendations.
Confidence asking sales leaders and account teams for context, challenging assumptions and pushing back constructively.
Experience working with senior executives and their assistants, with sound judgment about how to use limited executive time.
